02 6285 2500

Deakin Medical Centre U1 10 Thesiger Court Deakin ACT 2600

APPOINTMENTS

Making an Appointment

The clinic provides you and your family with personalised, professional, quality healthcare across a wide range of medical and support services.

Please download, print and complete our new patient intake form here:

Intake form

Making an Appointment

You can book an appointment by phoning the practice. We try very hard to run on time. To help us, please ask for a longer appointment If you have multiple problems to discuss or a mental health issue. If your appointment is no longer required, please inform us as soon as possible (at least 24 hours ahead) so that it can be offered to another patient. A fee may be charged for an un-kept appointment. We often have patients waiting to be seen on the day. Cancelling your appointment help us to accommodate these patients. Conditions which need to be seen semi-urgently will be seen on the same day after discussion with the staff.

Running Late

If you are running late, please ring the clinic so that we can rearrange your visit. We will try to accommodate your needs. Being late may affect other patients and increase their waiting time.

Home Visits

Home Visits are available for regular patients of the practice who cannot attend the practice due to their medical condition. Home visits are not bulk billed.
Please ring the clinic to discuss the need for home visit.

Telephoning your doctor

If you need to speak to one of the doctors, please call reception and provide the reason for your request and they will pass the message to the doctor. Doctors will usually return calls during lunchtime or when next available to do so. We do not communicate directly with patient via email, as these are not secured or encrypted. Email can be intercepted, retrieved, and read by unintended receivers without authorisation.

Language

Interpreter services through TIS 131450 can be arranged for those with language difficulties.

After Hours Care

If you need to contact a doctor when the surgery is closed, please call our afterhours number. This practice provides 24-hour care for our patients through a deputising service called Canberra After Hours Locum Service otherwise known as CALMS. 1300422567 If you have an emergency, please attend The Canberra Hospital or Canberra North Hospital Accident and Emergency Department.

Feedback

We are constantly looking to improve our services and welcome any feedback. Written comments can be left in the suggestion box in the waiting area. If you are unhappy about any of our services, in the first instance please speak to your doctor. The ACT Human Rights Commission handles complaints about the provision of health care services and provides an unbiased platform in assisting parties towards a resolution. They can be contacted on (02) 6205 2222. https://www.hrc.act.gov.au/health

Zero Tolerance Policy

The practice has zero tolerance for abusive or threatening behaviour towards our staff. We do not tolerate shouting, aggressive actions, threats, name calling or threatening gestures. We are all trying our best to help. If you do act in an abusive and threatening behaviour, you will be required to leave the surgery, and transfer your file to another practice.

Privacy Policy

The medical practice collects information from you for the primary purpose of providing quality health care.  We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose, treat and be proactive in your health care needs. All information is confidential and will not be released without your permission. This means we will use the information you provide in the following ways.
  • Administrative purposes in running our medical practice
  • Billing purposes, including compliance with Medicare and Health Insurance Commission requirements
  • Disclosure to others involved in your health care, including treating doctors and specialists outside this medical practice. This may occur through referral to other doctors, or for medical tests and in the reports or results returned to us following the referrals.
  • Disclosure to other doctors in the practice, locums and Registrars attached to the practice for the purpose of patient care and teaching.
  • Disclosure for research and quality assurance activities to improve individual and community health care and practice management.
 

You will be informed when such activities are being conducted and given the opportunity to "opt out" of any involvement. Please let us know if you do not want your records accessed for these purposes, and will note your record accordingly.

Your signature will be used to verify any communication you may have with us.

You are not obliged to provide any information requested but be aware that failure to do so might compromise the quality of care and treatment given.

You can access information collected, except in some circumstances where access might legitimately be withheld. We will give an explanation if this happens.

If you request access to information, the practice will be entitled to charge a fee to cover time spent by administrative staff to prepare documents, time spent by medical practitioner to review files and for photocopying and other disbursement.